State Farm® Insurance Agent Jeffrey Mark Hensley

"They helped me file a claim promptly and took the stress away from doing a claim."

"I’m truly disappointed with my experience. I’ve been a loyal customer, and this was my first accident—a collision with a deer. Instead of support, I’ve dealt with constant problems. I was never given a list of repair shops to choose from; State Farm chose one on their own with a three-month wait. They also failed to sign me up for rental coverage, and then tried offering a discounted rental for $20 a day for three months—on top of my insurance and car payment. There was no sense of urgency throughout this process. I had to find my own repair shop, and when I did, your inspector wanted to use second-hand parts on my vehicle, something I was never informed was part of your policy. Thankfully, the auto body shop I chose explained it to me, because they don’t work that way. I’m extremely disappointed in the lack of communication, urgency, and support. I expect better solutions and accountability for the issues I’ve had to handle on my own."

"so far not happy with the way my claim is going. they keep calling me the wrong name even though I have corrected them, and our file has my proper name on there."

"Amazing insurance agent. Kept in contact with me and never stopped working for me. I would recommend to anyone. I found a winner of an Insurance Agency!!!"

"⭐️⭐️⭐️⭐️⭐️ In a moment of need, Mark Hensley’s State Farm office was there for me. As a longtime State Farm customer, I recently found myself in dire need of notary services. None of the local banks could help, and I was running out of options. On a whim, I stopped into my friendly neighborhood State Farm office, not even sure if this was something they offered. Mark Hensley and Jenna could tell I was in a tough spot, and even though it’s not a service they normally provide, they went above and beyond to help their neighbor. From the moment I walked in to the door's State Farm Jingle- it was warm, and genuine care I received, I knew I was in the right place. Mark and Jenna truly live up to the State Farm reputation—you can trust them to take care of you, too."

"Excellent"

"Very friendly and are always available if you have any questions"

"Mark and all his support staff are wonderful and get things done quickly and efficiently. I really like working with everyone."

"The office clerk was very approachable and friendly and the agent was very helpful and patient."

"Quick easy and very nice and caring people"

"She was very helpful when I had a question she told me what I could get and how much it would cost me.Very friendly and helpful"

"Sherry is so nice and prompt"

"Super helpful and responsive. Highly recommend!"

"All of the staff at Mark Hensley's office are friendly, helpful and knowledeable. We have been with them for many years through many life changes. They know us after all of these years and continue to always be supportive and helpful in any needs we have. I will keep them for as long as they will have me❤️"

"Excellent customer service, every time!"

"Very Friendly and willing to listen when describing the situation"

"The lady's in the office were very friendly and very helpful."

"This office has been very accommodating helping me to get all my insurance needs settled. They are very friendly and efficient in calling you back"

"I've dealt with this branch for over 15 years and in all those years, each time, customer service been over and above my expectations! Taking time to explain, making sure it's understood, then asking the right questions so that I know my choices. I highly recommend Mark Hensley State Farm insurance"

"I received excellent service from them and a prompt estimate of what it would cost for my auto and home I received excellent service from them and a prompt estimate of what it would cost for my auto and home"

"This office has the kindest and most helpful customer service left in this region. Everyone is very good at their job and go above and beyond to help their customers. They help to make things stress free and straight forward. Highly recommend this office."

"Fantastic personnel and very helpful."

"Always fast courteous service while providing great coverage at a great price."

"I spoke with Shyna and she was very polite and very helpful to figure out my coverages. I felt very comfortable talking with her. Very nice office to deal with."

"I transferred my State Farm account to Mr. Hensley’s office. I am so glad I did. Shyna, who answered the phone there, could not have been nicer. She was so wonderful to talk to and she was so professional, and so kind, and I just knew after talking to her I had made a great decision to move my account to Mr Hensley’s office. A big thanks to Mr Hensley for hiring such great people for his customers!"